Shipping that works for you

We believe shipping should be simple. No minimum order. No surprise fees at your door. No complicated tiers to figure out. Every order ships free, worldwide, with all duties and customs included. That’s our promise, and it applies to everyone, everywhere.

This page explains how our shipping works, what to expect after you place an order, and what to do if something doesn’t go as planned. If you have a question that isn’t covered here, reach out through our Contact Us page and our team will help.

Order processing

Once you place an order, our team gets to work. We dispatch orders within one to three business days. That window gives us time to confirm your order, prepare your items, and hand everything over to our shipping partners. During busy periods, like seasonal sales or holidays, processing may take a little longer, but we’ll always keep you informed.

You’ll receive a confirmation when your order is placed and an update when it ships. If you haven’t received an update and you’re wondering about your order, check your spam or promotions folder first, then reach out through our Contact Us page. We’re happy to check on it for you.

Estimated delivery

Our estimated delivery window is six to twelve business days from the time your order ships. Most orders arrive well within that range. Delivery times can vary depending on your location, local postal conditions, and customs processing, but we’ll always give you our best estimate and keep you updated if anything changes.

We ship worldwide, and we include all duties and customs in the price you pay. That means no surprise charges when your package arrives. What you see at checkout is what you pay, and what you pay is what gets your order to your door.

Tracking your order

When your order ships, you’ll receive tracking information so you can follow its journey. Tracking updates may take a little time to appear, especially for international shipments, so please be patient if you don’t see movement right away. If tracking hasn’t updated in several days, or if something looks wrong, contact us through our Contact Us page and we’ll look into it.

We know how exciting it is to wait for a new styling tool, and we know how frustrating it is when tracking goes quiet. Our team is here to help you make sense of it. We’ll check with our shipping partners and give you an honest update, not a vague one.

Delays and issues

Sometimes things don’t go according to plan. Weather, carrier delays, customs processing, and other factors outside our control can affect delivery times. If your order is delayed, we’ll do everything we can to help. Contact us through our Contact Us page with your order number, and we’ll investigate and keep you updated.

If your package appears lost or stuck in transit for an extended period, let us know. We’ll work with our shipping partners to resolve it, and we’ll make sure you’re taken care of. You should never be left wondering where your order is or whether anyone is working on it.

Address accuracy

Please double-check your shipping address before placing your order. Accurate addresses help us get your order to you quickly and avoid delays. If you notice a mistake after placing your order, contact us as soon as possible. If your order hasn’t shipped yet, we may be able to update the address. If it has shipped, we’ll do what we can to help, though we can’t always redirect a package once it’s in transit.

If an order is returned to us because of an incorrect or incomplete address, we’ll reach out to arrange next steps. We want to make sure you get what you ordered, and we’ll work with you to find a solution.

Multiple items

If your order includes multiple items, they may arrive in separate packages. This can happen when items ship from different locations or when one item is ready before another. If you receive part of your order and the rest is still on its way, don’t worry — it’s likely just a timing difference. If you’re concerned, reach out and we’ll check for you.

Shipping and returns

If you need to return an item, our Refund Policy explains how that works. We offer 60-day returns from the date of delivery, and we’ll guide you through the process. Shipping for returns may vary depending on the reason and your location, and we’ll always be clear about any details before you send anything back.

Our commitment to you

We believe shipping should be one of the easiest parts of shopping with us. Free worldwide shipping, no minimums, and duties included are our way of making that true. If anything about your shipping experience falls short, we want to know. Reach out through our Contact Us page, and our team will do everything we can to make it right. Thank you for trusting us with your order — we’re excited to get it to you.